Draft operational policy for contractor bidding credits.
Contractors are charged only when submitting or resubmitting a valid bid on an open job, unless a free bid applies. Editing an existing active bid does not charge again.
Credits may be returned when a job is removed as spam, cancelled quickly by the customer, duplicated by platform error, or marked invalid by an admin. Admins can manually refund bid credits from the bid management screen.
Credits are generally not returned because the contractor was not selected, changed their mind, posted a weak bid, failed to respond, or withdrew after the bid was shown.
Refunds can be denied or reversed for spam, fake accounts, payment disputes, bid manipulation, harassment, or attempts to bypass the platform.
If credit purchases are connected to a payment provider, processor rules may affect timing, fees, or reversals.